It’s a Win-Win
Ready to start new work on the new panel, I quite happily unwrapped a 9X12 inch glue-sized, oil-primed linen panel by Masterpiece. and discovered a flaw beneath the label.
After some interesting back and forth over email, it turns out my customer service rep was the president of the company who offered to let me keep this panel and gift me two new. Nice! Hand-delivered at that! -seems he was on his way up to my area and offered to hand them over in person. What a turn of events! We could not work out the logistics of the hand-delivery so we settled back into shipping as usual.
This episode is a great marker for how a turn of events can go from sad to happy with a little trust and a few generous words. Thank you Mr. Sooklaris.